We want you to love your purchase. If you're not fully satisfied, we’re here to help.
90-Day Return Policy
You may return your OneDevice unit within 90 days of receiving it for a full refund of the product price and any applicable tax.
Please note:
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Shipping costs and any import duties are non-refundable.
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Return shipping is the customer’s responsibility unless the item is faulty.
Non-Returnable Items
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Accessories are not eligible for return or refund.
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We do not accept returns on items purchased from unauthorized sellers.
How to Request a Return
To return your product, please contact us at hello@theonedevice.com to request a Return Authorization and instructions.
Refund Timeline
Once we receive and inspect your return, refunds are processed within 7 business days.
It may take additional time for the amount to reflect on your bank or card statement.
