We aim to deliver your order quickly and reliably, no matter where you are in the world. Our shipping process is divided into two parts:
Order Processing
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Once you place an order, it’s sent directly to our fulfillment center.
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We verify, check quality, and carefully pack your order.
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This takes 1–2 business days.
Shipping Time
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After processing, your order is shipped with tracked services via the most suitable carriers.
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Delivery typically takes 7–10 business days, depending on your location.
Shipping Locations
We ship worldwide. Shipping times may vary based on destination and local customs procedures.
Tracking
You will receive a tracking link as soon as your order has shipped so you can monitor its progress.
Shipping Fees
Shipping costs (if any) are shown at checkout before you confirm your order. Occasionally, we may offer free shipping promotions.
International Orders & Duties
If you're ordering from outside the U.S., you are responsible for any import duties, taxes, or customs fees that may apply upon delivery. These are set by your local government.
Please check with your customs office to understand these costs before placing your order.
Delayed or Lost Packages
While we do our best to ensure timely delivery, delays may occur due to customs, remote locations, or carrier issues.
If your order is significantly delayed or lost, please contact us at hello@theonedevice.com, and we’ll do our best to assist.
Questions?
For any shipping-related inquiries, feel free to reach out to us at hello@theonedevice.com
