Shipping Policy

Domestic Shipping:

  1. We offer free standard shipping for all orders within the domestic United States.
  2. Expedited shipping options are available at an additional cost. The specific rates and delivery times for expedited shipping will be displayed during the checkout process.

International Shipping:

  1. International shipping rates and delivery times vary based on the destination country.
  2. Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. These charges are not included in the shipping fee and will be the responsibility of the customer.

Shipping Method and Carrier:

  1. We utilize reliable shipping carriers to ensure the prompt and secure delivery of your One device.
  2. The shipping carrier and method will be determined based on your location and the most efficient option available at the time of shipment.

Order Processing Time:

  1. Orders are typically processed within 1-2 business days from the date of purchase.
  2. Please note that order processing time may be subject to slight variations during peak seasons or promotional periods.

Shipment Tracking:

  1. Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your shipment.
  2. You can monitor the progress of your shipment using the provided tracking number on our website or the website of the respective shipping carrier.

Address Accuracy:

  1. Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
  2. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Shipment Delays or Issues:

  1. While we strive to deliver your One device in a timely manner, unforeseen circumstances such as weather conditions or logistical issues may cause shipment delays.
  2. In the event of any delays or issues, we will make every effort to communicate with you promptly and provide updates regarding your shipment.

Shipping Fee Refunds:

  1. Shipping fees are non-refundable once the order has been shipped, except in cases where the delay or issue is a result of our error or negligence.

Returns and Exchanges:

  1. For information on returns and exchanges, including shipping fees associated with these processes, please refer to our separate Return Policy.

Please note that this shipping fee policy is subject to change without prior notice. Any modifications to the policy will be updated on our website or communicated to customers through appropriate channels.