We aim to deliver your order quickly and reliably, no matter where you are in the world. Our shipping process is divided into two parts:
1. Order Processing
Once you place an order, it is sent directly to our fulfillment center. Our team verifies the order, checks quality, and carefully packs your items.
Processing Time: 1 to 3 business days
2. Shipping Time
After processing, your order is shipped via the most suitable carrier using tracked services.
Estimated Delivery Timeframe:
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United States: 5 to 7 business days
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International: 7 to 21 business days
Delivery times are estimates, not guarantees.
*For International Orders: While we do our best to ship promptly, delivery times may vary due to carrier processing and customs inspections in your country, which can add additional days.
*For Preorder Items: If your order includes a preorder item, shipping times may vary. We will provide an estimated shipping date at the time of purchase and notify you of any updates or changes.
Shipping Locations
We ship orders from the United States to all countries. Standard shipping is applied by default.
For expedited shipping or special requests, please contact our Customer Care Team. Expedited shipping costs are shouldered by the customer.
Tracking
You will receive a tracking link as soon as your order leaves our warehouse, so you can monitor its progress.
Log into your account to view your order status and tracking details. Track your order here.
Shipping Fees
Shipping costs, if applicable, will be shown during the checkout process before you finalize your purchase. Please note that shipping rates are based on your delivery location.
International Orders & Duties
For orders shipped outside the United States, customers are responsible for any import duties, taxes, or customs fees that may apply upon delivery. Local customs authorities may also contact you directly regarding applicable fees or any required documentation for your shipment.
We recommend checking with your local couriers to understand any potential costs or requirements before placing your order.
Delayed or Lost Packages
While we strive to ensure timely delivery, delays can occur due to customs, remote locations, or carrier issues.
