Privacy Policy

Introduction

318798 Inc operates the website theonedevice.com (the "Site") and the OneApp mobile application ("OneApp" or the "App"), the companion app for OneDevice. Together, these are our "Services."

This policy explains what information we collect, how we use it, and the choices you have. By using our Services, you agree to the collection and use of your information as described here. We will not share your information except as described in this policy.

Information We Collect

Information you give us

  • Account and contact details, such as your name, email address, phone number and shipping address.

  • Voice check-ins. When you use a voice check-in in OneApp, we process your voice input to understand how you're feeling and recommend a mode. Audio is processed to generate your recommendation and is not stored.

  • App preferences and usage, such as the modes you choose, session times and settings.

Information collected automatically

  • Log data. When you visit our Site, your browser sends information such as your IP address, browser type, pages visited, time and date of your visit, and time spent on pages.

  • Device and app data. When you use OneApp, we may collect your device type, operating system, app version, crash reports, and connection data between the App and your OneDevice.

  • Cookies. See the Cookies section below.

Health and wellness data from Oura and WHOOP

OneApp lets you choose to connect an Oura and/or WHOOP account. We only receive this data if you connect an account and approve access on Oura's or WHOOP's own authorization screen. You can choose which types of data to share there.

Depending on what you approve, we may receive:

  • From Oura: sleep, readiness and activity summaries; heart rate; workouts; sessions; blood oxygen (SpO2) during sleep.

  • From WHOOP: recovery (including heart rate variability and resting heart rate), sleep, strain/cycles, workouts, and basic profile (name and email).


We refer to this as "Connected Health Data." We never receive your Oura or WHOOP password.

How We Use Your Information

  • To provide, operate and improve the Services, including tuning OneDevice to the mode you select or that your check-in recommends.

  • To show your Connected Health Data in OneApp alongside your OneDevice sessions, so you can see your own trends.

  • To contact you about your account, orders and support requests.

  • To keep the Services secure and fix problems.

  • With your consent, to send you marketing emails. You can unsubscribe at any time.

Our commitments for Connected Health Data

  • We use Connected Health Data only to provide features in OneApp that you have chosen to use.

  • We do not sell Connected Health Data.

  • We do not use it for advertising or marketing, and we do not share it with advertisers or data brokers.

  • We do not share it with third parties except the service providers who help us run OneApp (such as cloud hosting), under contracts that require them to protect it and use it only for us, or where required by law.

  • We do not use it to make medical diagnoses. OneApp and OneDevice are wellness products and are not medical devices.

Disconnecting and Deleting Your Data

  • You can disconnect Oura or WHOOP at any time in OneApp under [Settings → Connected Accounts]. You can also revoke access from within your Oura or WHOOP account.

  • When you disconnect, we stop collecting new data from that service and delete our access tokens.

  • You can request deletion of your account and all associated data at any time by contacting us (see Contact Us).

Data Retention

We keep personal information only as long as needed for the purposes in this policy. Connected Health Data is kept while your account is connected and deleted as described above. 

Cookies

We use cookies (small data files stored on your device) to enhance our Site. You can choose to accept or refuse cookies. Refusing them may limit some Site functions.

Third-Party Services

We may employ third-party companies to:

  • Facilitate our Services

  • Provide the Services on our behalf

  • Perform service-related tasks (such as hosting, payments, shipping and customer support)

  • Help us analyze how our Site and App are used

These third parties may access your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Oura and WHOOP are independent companies. Their collection and use of your data is governed by their own privacy policies. Connecting your account to OneApp does not change how Oura or WHOOP handle your data.

Security

We use commercially reasonable safeguards to protect your information. These include encrypting Connected Health Data and account access tokens in transit and at rest, and limiting access to staff who need it. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, to withdraw consent, and to object to or limit certain uses. To make a request, contact us using the details below. We will respond within the time required by applicable law and will not discriminate against you for exercising your rights.

International Transfers

Your information may be processed in [COUNTRY, e.g. the United States/Canada] and other countries where we or our service providers operate. Where required, we use appropriate safeguards for these transfers.

Links to Other Sites

Our Services may contain links to websites we don't operate. We recommend reviewing their privacy policies, as we have no control over their content or practices.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from them. If we discover such data, we delete it promptly. Parents or guardians aware of their child providing us with personal information should contact us for necessary actions.

 

Changes to This Policy

We may update our Privacy Policy periodically. We recommend reviewing this page occasionally for changes. Updates are effective immediately upon posting.

 

Contact Us

If you have any questions about our Privacy Policy, or need support related to our services or products, please visit our Support Hub and click "Contact Support" to submit a form.