How can we help you?

Choose a category below to find quick answers. If you still need help, you can reach the right form from inside each answer.

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Orders & Support

Here are the top questions for orders and support.
How to request a return or replacement?

To begin your return or replacement request, please click the link below and include:


  • Your order number
  • The name used on the order

Return/Replacement Form

Once submitted, our support team will review your request and provide the next steps.

How long does delivery take?
Estimated delivery timeframe:

US orders: 5–7 business days

International orders: 7–21 business days depending on destination

Please note that these are estimates and may still vary depending on the courier and local handling.

You can learn more in our shipping policy here: Shipping Policy

Do I need to pay customs fees?

For orders shipped outside the United States, any import duties, taxes, or customs fees are the responsibility of the customer.

Local customs authorities may contact you directly if any payment or documentation is required for your shipment.

We recommend checking with your local courier or customs office in advance to understand any potential costs before placing your order.

Why do devices have different prices?

All devices contain the same internal technology.


Price differences come from the external materials and finishes used.

What is the return policy?

Returns are accepted within 90 days of delivery. If you are not satisfied, you may return the product for a refund, provided it meets our return requirements. Return shipping costs are not included and are the responsibility of the customer.


Full policy:

https://theonedevice.com/pages/return-refund-replacement
What does the warranty cover?
The device includes a 1-year warranty covering manufacturing defects.
Where do orders ship from?
Orders ship from Florida, USA.
Where is my order?

To track your order click on the link below:


Track Your Order Here

Still need help? Contact us here.