Refund policy

All returns must meet the following requirements, or they will be rejected and sent back to you at your cost:

  • The product was purchased directly from theonedevice.com. Products bought from unauthorized sellers can’t be returned.
  • Return requests for a refund or replacement are submitted through our Return/Replacement Form within ninety (90) calendar days of receiving your order. Please include your Order Number and the full name used on the order.
  • Once your request is confirmed, we’ll send you return instructions. Please don’t ship anything back before you receive them. After you ship your return, send us the tracking number so we can complete the process.

Additional Return Requirements and Policy:

  • The item must be in good condition, the same as when you received it, with no signs of wear, damage or alteration.
  • The item must be returned in its original packaging with all components, accessories and inserts included.
  • Please pack your return securely so it isn’t damaged in transit. We may deny returns that arrive damaged because of insufficient packaging.
  • Return shipping costs are the customer’s responsibility unless the item is confirmed to be faulty or defective.
  • Original shipping costs, import duties, taxes and customs fees are non-refundable.
  • Accessories such as the necklace chain and other add-ons are not eligible for return or refund.
  • Engraved devices are customized items and are not eligible for a full refund. If a return is approved, the refund excludes the engraving fee and any applicable shipping costs, and the device must still meet all return requirements.
  • Shipments that arrive with visible damage must be reported within three (3) calendar days of the delivery date. We may ask for photos or videos to verify the issue. Once the issue is confirmed, please ship the item back to us. Replacements are processed after our team inspects the item and verifies the reported issue.
  • Eligible replacement claims are covered by a one-year (1) warranty, starting from the date your order is delivered.
  • Refunds are processed within 7 business days after we receive and inspect your return, and are issued to the original payment method. Depending on your bank, it may take extra time for the refund to appear on your statement.
  • Returns that don’t meet these requirements may be denied and sent back to you at your cost.